Greetings! We hope you had a fantastic Fourth of July holiday. With summer now in full swing, Crosby has a lot of exciting projects in the works. From working on a redesign of our corporate website to preparing for Mass Health Care reform, many developments are taking shape at Crosby. Please take a few moments to review this month’s newsletter to see some of the interesting developments going on both at Crosby and in the marketplace. As we are committed to developing and improving our company, your input is critical to our continued success.
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Important Information for Massachusetts Employers The Commonwealth Connector has posted the Employee Health Insurance Responsibility Disclosure (HIRD) form and updated information about the Employer HIRD. The employee HIRD form will need to be completed by all employees who are employed at an organization that has 11 or more employees and the employer HIRD form will need to be completed by all Massachusetts employers who employ more than 11 employees. Both forms will certify that each group is abiding by the law and that all necessary parties are either offering coverage or that they have coverage. These forms must be submitted to the state no later than November 15th, 2007. The Section 125 Employer Handbook, another valuable resource, can also be found on the Commonwealth Connector's website. This handbook offers assistance with compliance and guidance information, "Must Have" forms, employee notices and much more. Finally, the Commonwealth Connector recently released Administrative Information Bulletin 02-07 postponing the Section 125 filing deadline from July 1st to October 1, 2007 and it will not accept any new Section 125 plan documents prior to September 1, 2007. If you have any questions about these forms, please contact Susan Tam at 617-928-0700 x142 or visit the Commonwealth Connector's website by clicking the image below.
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Our Continuing Commitment to Quality
We remain committed to providing our clients with top notch service. To continue that commitment, in the last year we have added a new core of Client Relationship Managers. Our CRM Team includes Kate Gilpatrick and Jocelyn Brady whose goal is to proactively interact with our clients to ensure Crosby is meeting and exceeding all our clients' expectations with regard to products and service.
Both Kate and Jocelyn provide an opportunity for clients to offer comments, suggestions and concerns. We want to know what you think about the service you are receiving and how we can better serve you. Some clients may have already had the opportunity to meet Kate or Jocelyn. If you haven’t yet, you can look forward to a call from one of them in the near future.
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Automated Participant Calling System Coming Soon With the increasing need to connect participants to their reimbursement accounts, Crosby is moving ahead with plans to implement a new automated telephone system for Reimbursement Account holders. Participants will receive automated phone calls notifying them of certain events related to their accounts. Crosby has designed and developed scripts for calls made by the system with relevant programming for participants, among other system features. In conjunction with ELIZA Corporation, a provider of patented, phone-based outreach services, this system will be rolled out as a pilot program to a select group of clients. Look for more information about the development of this program soon.
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Looking for a Team Roster?
Our organizational design utilizes a client-centered team approach to best meet your needs. We have developed three core service teams to ensure complete quality and only the highest echelon of service for you, our valued client. These core teams include the:
- Billing Accounts Team
- Complex Accounts Team
- Reimbursement Accounts Team
Each member is cross-trained on all lines of service specific to your needs. To be sent a complete roster with contact information, please email us here.
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Take Our Survey: When were your organization's Section 125 Plan Documents and Summary Plan Description last reviewed or updated?
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June Survey Results: Is your organization prepared for Mass Health Care Reform? Yes: 60% No: 0% Not Applicable: 40% |
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Crosby's Flex Debit Card: Many of our clients now offer the Flex Debit Card for FSAs. Our card greatly reduces paper and eliminates the need for participants to wait for reimbursement. It’s a great way to increase employee participation. For more information about our debit card program, please contact Darla Rosenfeld.
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