Description: Crosby Connection


April 2011: In This Issue

Get Immediate Results w/ Daily Claims Processing

Lock Box / PO Box Changes Coming Soon

Recent Changes Making Headlines Across The Nation


May 19: NEEBC Annual Benefits Fair & Trade Show @ the Four Points Conference Center, Norwood, MA


May 30: Memorial  Day 


June 7: ACT's 6th Annual NE Sustainable Transportation Summit & Luncheon @ the Sheraton Boston Hotel, Boston, MA


Did You Know . . .

. . . Crosby offers valuable online tools for participants and employers utilizing our Reimbursement and Commuter Benefit services. 

To learn more, please email your Crosby consultant:
Darla Rosenfeld, Linda Fulton or Max Crosby, to learn about available training options.


. . . You can streamline your commuter program and add revenue? 
> Quick Implementation

> Easy-To-Use

> All Major Metro Areas Covered

> Fully Automated




. . . We can manage your HIRD Form process?
Are you complying with your 30-day deadlines?

> After Open Enrollment

> New hires who turn
down coverage

> Employees who drop coverage

Our process is designed to distribute, track and store Employee HIRD Forms so that you don't have to.

For more information about any of our services, please contact Jean Sicurella via email or call 617-630-0496.


Get A Team Roster

We use a client-centered team approach to best meet your needs. For your team roster, please email us here.  

Get Immediate Results w/ Daily Claims Processing

Boost Participant Satisfaction With Fast Claims Turnaround


Description: claims processing times have long been a goal at Crosby and our reimbursement claims processing times have never been faster. The average turnaround time for a claim to be processed, once received, is 1.16 days (data as of February 28th). Reimbursements are then distributed to participants via direct deposit or a paper check within 1.04 days (applicable for clients using our daily reimbursement of claims option). This means that once a claim is received into our processing queue, a participant can expect their claim to be paid and distributed within about two business days (mail delivery and bank processing times may vary).


We encourage daily reimbursement of claims. If you do not already take advantage of our quickest claims processing frequency and would like to make a change, please email Darla Rosenfeld. 


Don't forget to help us promote our Go Green! program, offering E-Communications and Direct Deposit. Enrollees will benefit by receiving many communications via email and of course, faster claim payments. Participants may sign up via


Lock Box / PO Box Changes Coming Soon

Improved Processes, Functionality, Efficiency Are On The Way

Description: June 30, 2011, Crosby will be closing its PO Box 929125, Needham, MA 02492. We began our transition away from this PO Box on January 1, 2010. We have updated our forms and websites to reflect this change. FSA and HRA reimbursement requests should be mailed to: PO Box 25172, Lehigh Valley, PA 18002-5172 (our FSA/HRA scanning vendor). Postcards with this new address have been mailed to those who sent mail to the 929125 box since June, 2010. Tuition Reimbursement request should be mailed to: 27 Christina Street, Newton, MA 02461.



Description: communicated in our last newsletter, we're now in the process of transitioning to our new banking partner, Rockland Trust. By partnering with Rockland, Crosby aims to improve its internal processes, reduce costs, and offer new capabilities. With this change comes a new bank lockbox address (for receiving COBRA and other direct bill payments):

"Client Name"
 c/o Crosby Benefit Systems

PO Box 981401

Boston, MA 02298-1401

Payments sent to the "old" PO (Lock) Box will be forwarded for six months. Clients utilizing their own lockbox will not be affected.


News In Brief . . .

Recent Changes Making Headlines Across The Nation

Description: In February, the IRS reversed its position on breast pumps and supplies that assist in lactation. These items are now eligible for reimbursement through Flexible Spending Accounts IRS Ruling 2011-14. Crosby has made the necessary changes to processing rules and updated the list of eligible medical expenses.


Senator Kay Bailey Hutchison (R-TX) and Representative Erik Paulsen (R-MN) recently introduced proposed legislation to repeal the National Health Care Reform requirement that all over-the-counter (OTC) medications and drugs be prescribed by a physician to be eligible for reimbursement through a Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA) or Health Savings Account (HSA). The proposed bill would also eliminate the $2,500 FSA maximum, set to become effective on January 1, 2013.


In determining the amount of the Dependent Care Tax Credit, for taxable years beginning after 2002 and before 2011, a taxpayer may take into account $3,000 of employment-related expenses for one qualifying individual and $6,000 for two or more qualifying individuals. For taxable years beginning after 2010, the limits will change to $2,400 for one qualifying individual and $4,800 for two or more qualifying individuals.


Depending on the taxpayer's adjusted gross income (AGI), the taxpayer may receive a tax credit ranging from 20% - 35% of eligible employment-related expenses for taxable years beginning after 2002 and before 2011, and from 20% - 30% of eligible employment-related expenses for taxable years beginning after 2010.



The Crosby Connection Newsletter is intended for Crosby Client Contacts.

2011 Crosby Benefit Systems