Blast Off
Crosby’s Debit Card Auto-Approval Rates Reach An All-Time High
 At Crosby, we’ve seen a dramatic jump in Flex Debit Card auto-approval rates during the first two months of 2008. By the end of last year, the average number of transactions that had been automatically approved was 64%. At the end of February our system-wide average was 73% (one client attained a 91% rate). We anticipate that the system-wide average will continue to rise during the coming months as we work to ensure that every auto-approval method is utilized to the fullest. One auto-approval method that has helped boost this rate has been the addition of Inventory Information Approval Systems (IIAS) and the number of systems is on the rise at retailers across the country. To date, over 100 merchants have implemented IIAS since January 1st, including – CVS, Shaw’s, Stop & Shop, Target and Wal-Mart, and the number keeps growing. By January 1, 2009, pharmacies will also be required to implement IIAS technology.
You may contact Darla Rosenfeld at 800-462-2235 x168 for more information about Crosby's Flex Debit Card. |
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Always Looking For Ways to Improve
New Service Center Enhancements Are Here
Our Service Center is an integral part of our organization. Our representatives work directly with your employees on a daily basis answering questions via telephone and email. Personalized and prompt service is important to us and we strive to reduce the wait time your employees experience before reaching a service center agent. During the last few months, we've faced a dramatic increase in participant inquiries. To this end, three important changes have been made: - More representatives added during high volume times.
- Callers are now apprised of helpful information while on hold.
- Increased number of inbound fax lines.
Look out for more changes in the near future as we continue to look for ways to exceed your expectations. |
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Coming Soon To The Web Near You . . .
Stay Tuned For Exciting Changes Coming Later This Year - Online Claims: Introduction of "online claims submission" through MyCrosbyBenefits.com – allowing participants to enter expense items and upload images of receipts/bills directly through our secure web-portal.
- Online Client Center: Introduction of our "employer extranet" – which will offer clients a secure website to deliver and receive information. This will allow for a secure yet easy option for report retrieval and storage.
- Redesigned CrosbyBenefits.com: A brand new version of CrosbyBenefits.com is coming. This new site will have enhanced navigation, greater access to participant web portals and a revamped look and feel. Look out for our new corporate site to hit the world-wide-web in the next month.
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April 17-18, 2008: SHRM 2008 Tri-State Conference at Foxwoods Resort & Casino, Ledyard, CT.
May 6-9, 2008: CUPA HR Eastern Reg. Conference, Portland, Maine.
May 7, 2008: SBANE Innovation Awards Gala at the Westin Hotel, Waltham, MA.
May 9, 2008: MHA HR & Labor Forum at the Sheraton Framingham Hotel, Framingham, MA.
May 13, 2008: SBANE's Raytheon Series, co-sponsored by Crosby: How to Partner with a Prime Defense Contractor, Waltham, MA.
May 21, 2008: NEEBC Benefit Fair & Tradeshow at Gillette Stadium, Foxborough, MA.
October 28-30, 2008: NEHRA Invention Convention, Providence, RI.
December 2008: NEHRA Best Practices Conference.
For more information on any of these upcoming events, please contact Susan Tam at 617-928-0700 x142.
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We can manage your HIRD Form process? Our process is designed to distribute, track and store Employee HIRD Forms so that you don't have to.
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We can manage your Tuition Assistance Program? TAPs are an effective way to retain and attract valuable employees. We can streamline your entire administrative process by customizing our proprietary applications to accommodate complex rules often associated with these plans.
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For more information about any of our services, please contact Darla Rosenfeld at 800-462-2235 x168.
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Looking for a Team Roster?
Our organizational design utilizes a client-centered team approach to best meet your needs. Please email us here to request a complete roster with contact information.
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